Privacy Policy
Last Updated on 24/06/2020
Thanks for joining the R.E.S.E.T COMMUNITY! We value you as our customer and we are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988.
We want to share the following information, which outlines the information we collect from you, how we use this information and your rights in relation to this.
You must read this privacy policy before providing us with any personal information. By providing us with your personal information, you are confirming your agreement to the policies and procedures described in this privacy policy.
Who are we?
When we refer to ‘we’, ‘us’, and ‘R.E.S.E.T’, this means Inside Out Training Pty Ltd ACN 633 526 879 and its related entities. Our ABN is 24 633 526 879 and we are based in Palm Beach, Queensland, Australia.
What personal information do we collect?
We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to fulfil your request and provide to you the best possible customer experience.
When you subscribe to our services or sign up for a free trial, we collect the following information from you:
• Your name
• Email address
• Delivery address
• Phone number
• Information for processing payment, being your credit card details
Why do we store your personal information?
We collect information so that we can:
• Provide you with information about our services, including any exciting announcements, updates, promotions and marketing messages.
• Obtain feedback and opinions from you so we can continually improve.
• Record data and analytics, which allows us to improve our service.
• Effectively provide services, and respond to your complaints and enquiries.
When do we collect your personal information?
We collect your personal information when you visit our website, when you purchase a product, and when you interact with us via phone, email or social media.
Examples of when we collect your personal information include:
• When you provide us with personal information during the checkout process.
• When you visit our website.
• When you interact with us via social media whether you like our page, join our private Facebook community, follow us on Instagram or interact with us in any way.
• When we process payments in exchange for goods or services.
• When you contact us via phone, email, letter or social media.
• When you agree to receive emails and marketing communications from us.
How do we store your personal information?
We take every effort to store your personal information safely. We may hold your personal information either in electronic or hard copy form. When we store information electronically, this may be on our computer systems, databases, software programs, internet servers and hosted internet solutions. We take every effort to keep your information safe in accordance with relevant government regulation and requirements.
How we share your data
We do not sell your personal information to third parties. However, we may share some of your data with our third-party partners for commercial purposes in relation to running our business. When this is done, our partners are obligated to only use your data for the reasons agreed with us and have committed to not misuse or sell your data in any way.
Your personal data may be shared to the following partners:
• Our business advisors including accountants, lawyers and other business professionals where reasonably required for them to fulfil their obligations to us.
• Our business partners who collaborate with us to provide goods and services, as well as marketing messages.
• If required by law to any person or body authorised by such law.
We are not liable for any loss, damage or claim arising out of a third party’s use of your personal information where we were authorised by you or law to provide that third party with your personal information.
How do we store your personal information?
We have implemented appropriate processes and techniques to protect personal information from loss, misuse and interference and from unauthorised access. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.
While care is taken to protect your personal information, unfortunately, no data transmission over the internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.
How you may access your personal information?
You have the right to access your personal information stored by us at any time. Please email jordi.moncrieff@gmail.com to make this request. Please note that it may take us a few days to collate all the personal information we have stored.
There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested. Such circumstances might include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others.
You have the right to be informed about how your personal information is being used and we will strive to update you when our privacy policy changes. You may also contact us at any time to ask questions about your personal information, or to update your details.
How long do we store your personal information?
We retain your personal information for as long as is needed for us to fulfil our obligations to you, for example to provide goods or services, or to provide marketing messages while you are subscribed. We may also need to store your personal information to comply with any tax or governing bodies. You can also unsubscribe at anytime by clicking ‘unsubscribe’ at the bottom of our emails, or email a request to jordi.moncrieff@gmail.com.
Changes to our Policy
From time to time it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time.
Please note that the Act contains certain exemptions, which may permit us to use your personal information in a particular way if specific circumstances arise. Any such exemptions under the Act will take priority over this privacy policy to the extent of any inconsistency.
Cookies and Web Browsing
Like many websites, we use cookies to personalise and streamline your browsing experience with us. This is because we want to provide you with the best and easiest experience possible when you’re using our site.
If you have an account and you log into this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. If you select "Remember Me", your login will persist for a period of time. If you log out of your account, the login cookies will be removed.
What can you do to control your cookies?
You have the choice to customise your use of cookies through your browser, for example Firefox, Google Chrome or Internet Explorer. You can set your cookies as either prompted or refused. Please note that if you deactivate your cookies, you may have difficulty using R.E.S.E.T correctly.
Some of the websites that let you control what information is collected about you are:
• youronlinechoices.com.au
• allaboutcookies.org
• youronlinechoices.com
Privacy Complaints
If you believe we have breached our privacy rights at any time, please send us an email at jordi.moncrieff@gmail.com so that we can investigate and respond to you. All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you have any other questions, please feel free to email us at jordi.moncrieff@gmail.com.
Copyright 2020 - Jordan Moncrieff, Inside Out Training Pty Ltd - All Rights Reserved